Refund Policy

Our policy lasts 14 working days. If 14 working days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

You can return your order by the original method of payment as long as the item(s) are returned in a resalable condition (unused, with original packaging, tags and/or labels) within 14 days of receiving a product ordered. Please note, that return costs to our German facility are born by the customer. Remember to keep your tracking number until we have confirmed the return.

If you would like to return your order, please follow the below instructions:

• Send an email to contact@llanglois.com including the following Information for placing a return. Our customer service team will review the return request and will get back to you with further instructions: Full name / Order number / Reason for the return
• Fill out the return form you received with your parcel
• Package your return securely with original packaging, tags and/or labels, with the return form and order number inside.
• Make sure you’ve removed the original package label and take your package to a service point of a carrier of your choice close to you. To offer you the best possible support with all things returns, we recommend using DHL.

Processing returns may take up to 5 working days from the day we receive your return. We will email you to confirm once your return has been processed.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund.